HyuniStore – Frequently Asked Questions (FAQ)

HyuniStore offers a curated collection of clothing, bags, footwear, accessories, and home décor inspired by trendy, cute, and aesthetic styles.

You can place an order directly through our website:
👉 https://hyunistore.com/shop/
Just add products to your cart and complete checkout.

You can also contact us via chat or Instagram DM for special requests or bulk orders.

 COD is not available, you can securely pay online using UPI, cards, or wallets.

Shipping charges may not be included in the product price for some items, especially pre-orders or international orders.
📦 Shipping and customs charges (if applicable) will be informed and collected later.

Pre-order items are products that are specially sourced or made after you place the order.

  • Processing time may be longer

  • Shipping details will be shared after confirmation

  • Some pre-orders may require partial or full advance payment

For stepwise guide please view this article- Pre-Order-Guide

  • In-stock items: 7 10 business days (India)

  • Pre-orders / International orders: 4 – 7 weeks

Delivery time may vary due to customs, location, or courier delays.

Yes 🌍 We ship internationally.
International shipping costs and customs duties (if any) are calculated after order confirmation.
Order are taken via our instagram dm

Yes. Once your order is shipped, you’ll receive a tracking link via email or WhatsApp/Instagram.

Sorry, order cancellations are not allowed once the order is placed.

You can reach us via:

If our team is unavailable, please leave a message, we’ll reply as soon as possible.

Yes 🔒 All payments are processed through secure and trusted payment gateways.

Yes! For custom designs, bulk orders, or collaborations, please contact us via chat or Instagram.

If you receive a wrong or defective item, we’ll assist with an exchange (subject to availability).
Returns due to size issues may not be accepted for pre-orders or sale items.

Yes. A digital invoice will be sent via email or WhatsApp/instagram after your order is confirmed.

Address changes are possible only before the order is shipped.
Please contact us immediately if you need to update details.

Delays can occur due to:

  • Pre-order processing

  • Customs clearance

  • Courier issues

We’ll keep you updated and assist you until delivery 🤍

Yes 🎉
Discounts and offers are shared on:

  • Our website

  • Instagram

  • Special campaigns

Follow us so you don’t miss out 👀

Yes, you can place orders via Instagram DM, but payment must be completed to confirm your order.

Please contact us within 48 hours of delivery with:

  • Unboxing video

  • Clear photos of the damage

We’ll resolve it as quickly as possible.

Yes 🎁
You can add a note during checkout or message us after placing your order.
OR dm us on instgram with your order details 

No. Any customs or import duties are the responsibility of the customer and may be charged by local authorities.

some items have variable shipping costs based on size, weight, or destination.
This helps us keep product prices fair and transparent.

We accept:

  • UPI

  • Debit/Credit Cards

  • Wallets

  • Net Banking

(All payments are 100% secure 🔐)

Contact us immediately via chat or DM.
Once the order is shipped, changes may not be possible.

Yes 💕
We’re a growing brand with happy customers who love our aesthetic and quality.
Customer satisfaction is our top priority.

Support availability may vary, but you can leave a message anytime, we’ll reply as soon as possible.

Yes, if the orders haven’t been shipped yet. Please contact us quickly after placing orders.

This means your order is:

  • Being verified

  • Packed

  • Or waiting for shipment / pre-order arrival

Once shipped, the status will change to Shipped and tracking will be shared.

If the shipping charge is not paid after confirmation, the order may be put on hold or cancelled as per our policy.

Yes 🎥
An unboxing video is mandatory for claims related to:

  • Damaged items

  • Missing products
    Without a video, we may not be able to process the request.

Orders may be cancelled if:

  • Payment fails

  • Item goes out of stock

  • Shipping confirmation is not approved

Refunds (if applicable) will be processed accordingly.

No. Once your order is confirmed, product prices are locked.
Shipping and customs charges (if applicable) may be added later, only with your approval.

For pre-orders: prices may change before the batch is submitted. In such cases, you may either pay the additional amount or request a full refund.

Yes. You can update the recipient name and address before shipment.

The courier may attempt re-delivery or ask you to collect from a local hub.
Failure to respond may result in return-to-origin charges.

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