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Privacy Policy

Hyunistore Privacy Policy, Shipping Policy, Terms & Customer Agreement

Welcome to Hyunistore.
This Privacy Policy, Shipping Policy, and Customer Agreement explains how Hyunistore (“we,” “our,” “us,” or “Hyunistore”) collects, uses, processes, stores, and protects customer information while also outlining the complete terms regarding product sourcing, international shipping, customs, order processing, payments, complaint handling, cancellations, liabilities, and customer responsibilities.

By accessing our website, purchasing products, placing an order through Instagram/DMs, using our services, or communicating with our team, you acknowledge that you have fully read, understood, and agreed to all terms mentioned below.

1. About Hyunistore

Hyunistore is an independent fashion and lifestyle platform focused on bringing curated international fashion, accessories, and trending products to customers in India.

We operate using two different fulfillment systems:

A. In-Stock Product System

Products that are already available in our inventory and are ready to dispatch from India.

B. Pre-Order / Batch Order System

Products sourced internationally, mainly from China and overseas suppliers, after customers place orders.

This system allows customers to access exclusive products that may not be easily available in India.

Because many products are imported internationally, shipping timelines, customs processing, taxes, pricing structures, and courier operations may differ from traditional Indian eCommerce stores.

2. Customer Agreement & Acceptance of Policies

By placing an order with Hyunistore, customers automatically agree to:

  • All website policies

  • Shipping and customs terms

  • International sourcing timelines

  • No refund and no cancellation policy

  • Complaint and proof requirements

  • Payment obligations

  • Delivery timelines and possible delays

Customers are advised to carefully review all product descriptions, shipping timelines, charges, and terms before placing any order.

If a customer disagrees with any policy, they should avoid placing an order.

3. Information We Collect

To operate our services smoothly and securely, Hyunistore may collect various types of information from customers.

Personal Information

We may collect:

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Instagram username

  • Order history

  • Communication records

  • Customer support chats

  • Screenshots shared by customers

This information may be collected through:

  • Website checkout

  • Instagram DMs

  • WhatsApp conversations

  • Contact forms

  • Customer support interactions

Payment Information

Payments are processed through secure third-party payment gateways.

Hyunistore does not directly store:

  • Full debit card details

  • Credit card numbers

  • CVV information

  • Banking passwords

  • UPI PINs

However, payment transaction IDs and confirmation records may be stored for verification and fraud prevention purposes.

Technical Information

When using our website, certain technical information may automatically be collected, including:

  • IP address

  • Browser type

  • Device information

  • Cookies

  • Session activity

  • Website usage behavior

  • Operating system

  • Referral links

This helps us improve website performance, security, and user experience.

4. How We Use Customer Information

Customer information may be used for:

Order Fulfillment

To process, verify, pack, source, and ship customer orders.

Communication

To send:

  • Order confirmations

  • Shipping updates

  • Customs updates

  • Delay notifications

  • Payment reminders

  • Customer support replies

Fraud Prevention

To detect suspicious activities, fake claims, payment fraud, or abuse of policies.

Website Improvement

To improve:

  • Website speed

  • Product recommendations

  • Customer experience

  • Security systems

Marketing & Promotions

Customers may occasionally receive:

  • Product launches

  • Discounts

  • Promotional announcements

Customers can opt out of marketing communication anytime.

5. Data Protection & Security

Hyunistore takes reasonable steps to protect customer information using:

  • Secure payment systems

  • Encrypted connections

  • Access control measures

  • Security monitoring

However, no online platform can guarantee 100% security.

Customers are responsible for protecting their own devices, passwords, and account access.

6. Cookies & Tracking Technologies

Our website may use cookies and analytics tools for:

  • Faster website loading

  • Session management

  • Customer preferences

  • Analytics and traffic monitoring

  • Product recommendations

By using the website, customers consent to the use of cookies unless disabled in browser settings.

Disabling cookies may affect certain website functions.

7. International Pre-Order System

Most pre-order products on Hyunistore are sourced internationally, mainly from China.

These products are imported based on batch systems and supplier availability.

How the Pre-Order System Works

  1. Customer places an order.

  2. Product is sourced from overseas suppliers.

  3. Supplier processes the item.

  4. International shipping is arranged.

  5. Product reaches Indian warehouse.

  6. Customs clearance is completed.

  7. Domestic shipment is dispatched to customer.

Because multiple logistics stages are involved, delays may occur.

8. Pre-Order Delivery Timeline

Estimated timeline for most pre-orders:

Standard Timeline

  • Approximately 4–6 weeks

However, delays may occur due to:

  • Supplier production delays

  • International courier issues

  • Customs clearance

  • Cargo delays

  • Flight cancellations

  • Public holidays

  • Festivals

  • Government restrictions

  • Warehouse congestion

  • Weather conditions

  • High seasonal demand

Important Delivery Disclaimer

Hyunistore does not guarantee exact delivery dates for pre-order items.

All timelines are estimates only.

Customers placing pre-orders acknowledge that international shipping involves unpredictable factors outside Hyunistore’s control.

Orders cannot be canceled due to delays caused by logistics, customs, or suppliers.

9. International Shipping Charges

International shipping charges are separate from product prices.

Shipping Calculation Method

Shipping charges may depend on:

  • Actual package weight

  • Volumetric weight

  • Product dimensions

  • Packaging size

  • Supplier courier rates

  • Cargo availability

Standard International Shipping Rate

Estimated:

  • ₹850 per kilogram

However, rates may increase or decrease depending on market conditions and logistics costs.

Important Shipping Terms

  • Shipping charges must be paid before products leave the supplier warehouse.

  • Customers refusing to pay pending shipping charges may face order hold or cancellation of processing.

  • International shipping fees are non-refundable once paid to logistics providers.

10. Customs Duties, Taxes & Import Charges

Hyunistore product prices generally exclude:

  • Customs duties

  • Import taxes

  • Clearance fees

  • Government charges

Customers are fully responsible for paying applicable import-related charges.

Estimated Customs Charges

Usually between:

  • 18% to 28%

depending on:

  • Product category

  • Product value

  • Customs assessment

  • Import regulations

Customs Disclaimer

Hyunistore has no control over:

  • Customs inspections

  • Government taxes

  • Clearance timelines

  • Import restrictions

  • Seizures or holds by customs authorities

Customers must cooperate if customs documents or payments are required.

11. Domestic Shipping Policy

After reaching India and completing customs clearance, products are shipped domestically.

Domestic Shipping Charges

Usually between:

  • ₹70 to ₹120

depending on:

  • Weight

  • Package size

  • Delivery zone

  • Courier partner

Domestic Delivery Timeline

Domestic shipping may take additional time depending on:

  • Courier operations

  • Local delivery conditions

  • Weather

  • Festivals

  • Remote locations

12. In-Stock Product Policy

In-stock products are already available in our warehouse and do not require international sourcing.

Estimated Dispatch Timeline

Usually:

  • 1 to 1.5 weeks

Possible Delays

Delays may happen because of:

  • High order volume

  • Courier issues

  • Inventory audits

  • Festivals

  • Weather disruptions

13. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping details

  • Paying all pending charges

  • Tracking shipment updates

  • Responding to customs or courier requirements

  • Recording proper unboxing videos

  • Reporting issues within allowed timelines

Incorrect address details may result in failed deliveries or additional shipping charges.

14. Mandatory Unboxing Proof Policy

To protect both customers and Hyunistore from fraudulent claims, strict proof requirements apply.

Required Unboxing Video Conditions

Customers must record a:

Continuous 360° unboxing video

The video must:

  • Be recorded from start to finish

  • Contain no cuts or edits

  • Clearly show package condition

  • Clearly show shipping label

  • Clearly show product inside

  • Clearly show defects (if any)

Invalid Complaint Evidence

The following will be rejected:

  • Edited videos

  • Short clips

  • Paused recordings

  • Missing packaging footage

  • Audio-only recordings

  • Blurry footage

  • Screenshots without video proof

15. Complaint Reporting Time Limits

Pre-Order Products

  • Complaints must be reported within 1–2 days

  • Unboxing proof must be sent within 7 hours

In-Stock Products

  • Complaints must be reported within 6–7 hours

Courier-Related Issues

Courier issues must be reported within:

  • 2–3 days

Most courier companies do not entertain complaints after 4 days.

Late Complaints

Complaints submitted after allowed timelines will be strictly rejected.

No exceptions will be made.

16. No Refund, Exchange & Cancellation Policy

Please note that some products available on Hyunistore are inspired or dupe versions sourced from international suppliers. Minor differences in color, stitching, print placement, tags, packaging, material texture, or overall finishing may occur compared to reference images or original versions. Such small variations are normal in international batch sourcing and are not considered defects, damages, or valid reasons for refunds, exchanges, or cancellations.

Hyunistore follows a strict:

  • No refund policy

  • No exchange policy

  • No cancellation policy

Important Conditions

  • Orders cannot be canceled once placed.

  • Customers cannot request refunds due to delays.

  • Size issues, preference changes, or personal dissatisfaction are not valid refund reasons.

  • International sourcing costs begin immediately after order confirmation.

Exceptional Situations

In rare cases, Hyunistore may provide partial compensation or store credit solely at our discretion.

This is not guaranteed.

17. Lost Parcels & Shipping Liability

Once a package is handed over to the courier and tracking details are provided:

  • Responsibility transfers to logistics providers.

  • Hyunistore is not liable for:

    • Courier delays

    • Lost shipments

    • Mishandling

    • Damaged outer packaging

    • Delivery failures caused by incorrect addresses

Customers must coordinate promptly if issues arise.

18. Refused Deliveries & Unpaid Charges

If a customer:

  • Refuses delivery

  • Refuses customs payment

  • Refuses shipping payment

  • Ignores courier communication

Hyunistore will not provide refunds or replacements.

Returned parcels may incur additional charges.

19. Fraud Prevention Policy

Hyunistore reserves the right to:

  • Refuse suspicious orders

  • Cancel fraudulent transactions

  • Reject fake complaints

  • Permanently block abusive customers

  • Take legal action where necessary

Fake payment claims, edited proofs, or policy abuse will not be tolerated.

20. Intellectual Property Rights

All content on Hyunistore Official Website including:

  • Logos

  • Product images

  • Videos

  • Branding

  • Website design

  • Text

  • Graphics

  • Social media content

belongs to Hyunistore and may not be copied, reproduced, or reused without written permission.

21. Third-Party Services

Hyunistore may use third-party services for:

  • Payment processing

  • Shipping

  • Analytics

  • Marketing

  • Website hosting

We are not responsible for the policies or actions of third-party providers.

Customers are encouraged to review third-party policies separately.

22. Policy Changes & Updates

Hyunistore reserves the right to:

  • Modify policies

  • Update pricing

  • Change shipping structures

  • Revise terms and conditions

without prior notice.

Updated policies become effective immediately once published.

23. Governing Understanding

By using Hyunistore services, customers acknowledge that they understand:

  • International sourcing risks

  • Delivery uncertainties

  • Customs responsibilities

  • Shipping charges

  • Complaint proof requirements

  • Refund restrictions

and agree to proceed accordingly.

24. Contact Information

For questions, support, or policy-related concerns:

Hyunistore Support

Thank you for choosing Hyunistore.

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