At HyuniStore, we source products from suppliers and sellers across India and from different parts of the world. Because products may come from different locations and may be processed through our warehouse before being delivered to customers, shipping times can vary depending on the product and order.

Please read this Shipping Policy carefully before placing an order.

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1. How Our Shipping Process Works

HyuniStore uses a centralized warehouse and batch-based shipping system for many of our products.

The general process is:

Product Sourcing → Supplier Dispatch → HyuniStore Warehouse → Order Processing → Domestic Shipping → Customer Delivery

Step 1: Product Sourcing

After an order is placed, the product is sourced from the relevant supplier or seller.

Depending on the product, the supplier may be located in India or internationally, including countries such as China, Japan, the United States, and other locations.

Step 2: Products Arrive at Our Warehouse

Products sourced from different suppliers are transported to our designated warehouse/processing location.

For international products, the shipment may go through international transportation and customs clearance before reaching our warehouse.

Step 3: Batch Processing

Because we source products from multiple suppliers, we may consolidate products into batches before sending them to customers.

A batch allows us to collect products arriving from different suppliers and process them together. This helps us manage sourcing, quality checks, packing, and domestic shipping more efficiently.

Therefore, your order may not be dispatched immediately after the supplier sends the product.

Step 4: Quality Check & Packing

Once products reach our warehouse, the order is processed and prepared for domestic shipment.

Where applicable, products may be checked for basic condition, quantity, and order matching before being packed.

Step 5: Domestic Delivery

After the order is ready, it is handed over to a domestic courier partner for delivery to the customer’s address.

Once the order is shipped, a tracking ID will be provided to the customer where tracking is available.

After the order has been handed over to the courier and tracking information has been provided, delivery is handled by the applicable courier partner.

2. Shipping Timeframes

Shipping times depend on whether the product is in stock, pre-order, or requires international sourcing.

In-Stock Products

Our usual processing and shipping timeframe for in-stock products is approximately:

7–14 days

This timeframe may vary depending on the product, warehouse processing, courier availability, and destination.

Pre-Order Products

Pre-order products generally require approximately:

4–7 weeks

This includes sourcing, supplier processing, transportation, warehouse/batch processing, and delivery.

In some circumstances, delays may occur because of supplier availability, transportation, customs, weather, courier operations, or other circumstances outside our direct control.

Customers should always check the product page for the specific availability and estimated timeframe before placing an order.

3A. Shipping Charges

Shipping charges at HyuniStore may vary depending on the product, package weight, dimensions, destination, shipping method, and applicable logistics costs.

Because we source products from different suppliers and locations, shipping costs are not always the same for every product.

How Shipping Charges Are Calculated

Shipping charges may depend on factors such as:

Product type
Product weight and package weight
Package size and dimensions
Number of items in the order
Shipping destination
Domestic or international transportation requirements
Courier charges
Batch and warehouse processing
Changes in transportation or logistics costs

For this reason, the shipping charge shown for one product may be different from the charge for another product.

Shipping Charges for Different Products

Products with different sizes and weights can have significantly different shipping costs.

For example, the shipping cost for a lightweight accessory may be considerably lower than the shipping cost for a jacket, pair of shoes, plushie, or other larger/heavier product.

Where applicable, the shipping charge will be displayed during the ordering or checkout process.

Shipping Charges for Pre-Order Products

Some pre-order products may require shipping to be calculated separately from the initial product purchase.

If an additional shipping payment is required, the customer will be informed before the applicable shipment is dispatched.

Customers should complete the required shipping payment within the specified timeframe so that their order can proceed to the next stage of processing.

Why Shipping Charges May Change

Shipping and logistics costs can change depending on the actual weight, dimensions, batch, supplier location, destination, courier rates, and transportation conditions.

Therefore, an estimated shipping amount may sometimes differ from the final shipping cost determined when the product is ready for dispatch.

Where an additional shipping payment is applicable, HyuniStore will communicate the applicable amount to the customer before proceeding with the relevant shipment.

Domestic Shipping

Once products have reached our warehouse and are ready to be delivered within India, the applicable domestic shipping charge may depend on the package weight, dimensions, destination, and selected shipping service.

If a return is approved under our applicable return policy, the customer may be required to pay the applicable domestic return shipping charge.

Important

Shipping charges are separate from the product price unless the product listing specifically states that shipping is included or free.

Customers should review the applicable shipping charge and order information before completing their purchase.

3B. Batch Shipping System

HyuniStore may use a batch-based system because products can come from different suppliers and locations.

For example:

Customer places an order.
We place/source the product from the relevant supplier.
The supplier prepares and sends the product.
Products from multiple orders may arrive at our warehouse at different times.
Products are organized and processed as part of a batch.
Orders are packed and dispatched through domestic courier services.
Customers receive tracking information after dispatch.

Because of this system, the date on which a supplier ships a product is not necessarily the date on which the customer’s order is dispatched to the customer.

This process allows us to manage multiple suppliers and orders efficiently while keeping the ordering process organized.

4. Shipping Address

Customers are responsible for providing a complete and correct delivery address when placing an order.

This includes:

Full name
House/Flat/Building number
Street/locality
City
State
PIN code
Correct phone number

Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Address-change requests can only be accommodated if the order has not yet been processed or dispatched.

Once an order has been packed, handed to the courier, or shipped, we cannot guarantee that an address change will be possible.

Any additional cost caused by an address correction, re-routing, failed delivery, or reshipping may be payable by the customer where applicable.

5. Cancellation After Shipping Payment

Customers should carefully confirm their order before making any shipping-related payment.

If the customer has already paid the applicable shipping amount and subsequently requests cancellation, the cancellation request will not be accepted.

This is because the shipping payment may be used to arrange sourcing, transportation, warehouse processing, batch consolidation, packing, or courier dispatch.

HyuniStore does not provide order cancellation or refund requests simply because a customer changes their mind after the applicable payment has been made, subject to applicable consumer laws and any legally required remedies.

Customers are therefore requested to confirm the product, size, quantity, address, and other order details before completing payment.

6. No Cancellation / Refund Policy

HyuniStore follows a no-cancellation and no-refund policy for orders, except where a remedy is required under applicable law or where HyuniStore specifically agrees to a remedy under its applicable policies.

Before placing an order, customers should carefully review:

Product description
Size and measurements
Product images
Availability
Estimated delivery time
Shipping information
Order details
Applicable charges

Once an order is placed and processing has started, we may not be able to make changes or cancel the order.

7. Returns

Where a return is specifically approved by HyuniStore in accordance with our applicable policies, the customer may be responsible for the domestic shipping cost required to send the item back.

For an approved return, the customer will generally only be required to pay the applicable domestic return shipping cost.

No additional international sourcing, customs, or other charges will be requested from the customer for the approved return itself, unless otherwise required by the specific circumstances or applicable law.

Returns are not automatically accepted simply because a customer has changed their mind.

Please contact our support team before sending any product back. Do not ship a return without receiving confirmation from HyuniStore.

8. Tracking Information

Once an order has been dispatched, a tracking ID will be shared with the customer where tracking is available.

Customers can use the tracking information to monitor the shipment’s progress.

After an order has been handed over to the courier partner, delivery timelines may depend on the courier company and destination.

Tracking information may take some time to update after the parcel is handed over to the courier.

9. Shipping Complaints Before Dispatch

If your order has not been dispatched and you believe there is an issue with the expected processing or shipping timeframe, please contact us promptly.

For the fastest assistance, customers should contact us within 4–5 days of placing the order if they believe there is an issue with the order or shipping information.

Please provide your order number when contacting our support team.

We will review the order status and provide the available information.

10. Delivery Complaints

If you experience an issue with your order after delivery, please contact us as soon as possible.

For issues involving:

Damaged products
Missing items
Wrong products
Incorrect quantities
Visible package damage

we request that customers notify us within 6–7 hours of delivery.

Early reporting allows us to investigate the issue with the courier or relevant supplier as quickly as possible.

11. Mandatory Unboxing Video

For claims involving damage, missing items, incorrect products, or other delivery-related issues, customers are strongly required to record a clear 360-degree unboxing video from the beginning of the package opening.

The video should:

Be continuous
Have no cuts or edits
Clearly show the package before opening
Show the shipping label
Show the complete package
Show the unboxing process
Clearly show all products received

The package should not be opened before the recording starts.

An unboxing video provides important evidence that helps us determine whether an issue occurred during packing, transportation, or delivery.

Claims without sufficient evidence may be difficult to verify and may not be eligible for a resolution, subject to applicable consumer rights.

12. Lost or Damaged Packages

Once an order has been handed over to the courier partner, transportation and delivery are handled by the courier company.

If your package appears to be lost, damaged, tampered with, or incorrectly delivered, please contact HyuniStore as soon as possible with your:

Order number
Tracking information
Photos/videos of the package
Unboxing video, where applicable

We will review the available information and assist with the courier-related process where possible.

13. Delays Outside Our Control

Delivery times are estimates and may occasionally be affected by circumstances outside our direct control.

These may include:

Supplier delays
Product availability
International transportation
Customs clearance
Weather conditions
Public holidays
Courier delays
Transportation disruptions
Incorrect or incomplete customer information
Failed delivery attempts
Other logistical circumstances

Such delays do not automatically qualify an order for cancellation or refund.

14. Customer Responsibility

Customers are responsible for:

Providing a correct delivery address
Providing an active phone number
Checking product details before ordering
Reviewing estimated delivery times
Responding to delivery/courier communications where required
Being available to receive the order
Informing us promptly about any order or delivery issue

If an order is returned to the sender because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional domestic shipping or reshipping charges may apply.

15. Important Information Before Ordering

Before placing an order with HyuniStore, please make sure that you understand:

Some products may be sourced internationally.

Some products may be processed through our batch system.

Delivery times can vary between products.

Pre-order products require additional processing time.

Shipping times are estimates and not guaranteed delivery dates.

Address changes must be requested as early as possible.

Cancellation requests after applicable shipping payment has been made will not be accepted, subject to applicable law.

Approved returns may require the customer to pay domestic return shipping.

For damage, missing-item, or wrong-item claims, an unboxing video is required to help verify the issue.

16. Contact Us

If you have questions about shipping, your order, delivery status, or an address change, please contact our customer support team.

When contacting us regarding an existing order, please include your order number so that we can locate your order and assist you more efficiently.

HyuniStore
Founded: 6 March 2024
Country: India

We appreciate your understanding of our sourcing, batch-processing, and shipping system and thank you for shopping with HyuniStore.

Frequently Asked Questions Shipping & Orders

1. How is the shipping cost calculated?

HyuniStore uses a batch-based shipping system for many products.

International shipping is approximately ₹855 per kilogram, calculated using the applicable actual or volumetric/chargeable weight of the shipment. This rate is an estimate and may change depending on the shipping batch, carrier, destination, and transportation costs.

The shipping amount shown or estimated before shipment is therefore not a guaranteed final amount. The final shipping cost is calculated once the products reach our warehouse and the actual shipment details are available.

2. How do you divide the shipping cost between customers?

When multiple products are shipped together as part of a batch, HyuniStore first determines the total shipping cost of the batch.

The total batch shipping cost is then allocated among the products/orders in that batch according to their respective share of the chargeable shipment weight.

For example:

If a batch has a total shipping cost of ₹10,000, that amount is distributed among the products included in the batch based on the applicable weight/volumetric weight of each product.

This means customers are not charged the entire international shipping cost of the batch. Each order contributes only its applicable share of the overall shipping cost.

Because different products have different weights and sizes, the shipping amount can vary from one product/order to another.

3. When do I have to pay the shipping charges?

For products where shipping is charged separately, shipping payment is not required when placing the initial order.

The shipping amount is requested after the product reaches our warehouse and is ready to be shipped to you.

At that stage, we can determine the applicable shipping cost based on the product and the relevant batch.

4. Can the estimated shipping amount change?

Yes.

Any shipping amount mentioned before the product reaches our warehouse is an estimate only.

The final amount may be higher or lower because shipping costs depend on factors such as:

Actual or volumetric weight
Package dimensions
Product type
Shipping batch
International transportation costs
Courier rates
Destination
Changes in logistics costs

We therefore recommend treating any shipping estimate provided through our website or customer support as an approximate amount until the final shipping calculation is made.

5. Are customs charges included in shipping?

No. Shipping and customs are separate charges.

For applicable orders, customs/import charges may be charged separately. Customs charges can vary depending on the product, declared value, applicable regulations, and customs assessment.

As a general estimate, customs charges may typically range between 18% and 28% of the product value, but this is not a guaranteed rate.

6. Do I have to pay domestic shipping?

If domestic shipping within India applies to your order, it is calculated separately from international shipping.

Domestic shipping can depend on the actual or volumetric weight of the final parcel, destination, courier service, and other applicable shipping factors.

Therefore, international shipping, customs charges, and domestic shipping should not be assumed to be the same charge.

7. How does the batch system work?

Our batch system allows us to combine products sourced from different suppliers and locations before sending them to customers.

The general process is:

Order Placed → Product Sourced → Product Sent to Warehouse → Products Grouped Into Batch → Batch Shipping Cost Calculated → Customer Shipping Amount Calculated → Domestic Dispatch → Delivery

Products in the same batch may come from different suppliers and may arrive at our warehouse at different times.

Once the relevant products are available and the batch is ready for shipment, we calculate the applicable shipping costs and proceed with customer dispatch.

8. Do you ship all over India?

Yes. HyuniStore offers delivery across India, subject to courier availability for the customer’s location.

Customers should provide a complete and accurate delivery address and an active phone number when placing an order.

9. Can I change my shipping address after placing an order?

If you need to change your delivery address, please contact us as soon as possible.

We can only guarantee an address change if the order has not yet been processed, packed, or handed over for shipment.

Once the parcel has been dispatched, an address change may not be possible.

If an address change, re-routing, or re-shipping results in additional courier charges, those charges may be payable by the customer.

10. What happens if I pay the shipping amount and then want to cancel?

Once the applicable shipping amount has been paid and the order is being prepared for dispatch, cancellation requests will not be accepted, subject to applicable law.

Customers should therefore confirm their order, product details, size, quantity, and shipping address before making the shipping payment.

HyuniStore does not offer cancellation or refunds simply because a customer changes their mind after payment, except where required by applicable law or specifically provided under our applicable policies.

11. What if I need to return an item?

Returns are subject to HyuniStore’s applicable Return Policy.

If a return is approved, the customer may be required to pay the applicable domestic shipping cost for sending the product back to us.

For an approved return, the customer will generally only be responsible for the applicable domestic return shipping cost and will not be charged additional international sourcing or batch shipping costs for the return itself, unless otherwise required by the specific circumstances or applicable law.

Customers must contact us and receive return instructions before sending anything back.

12. Why can’t I find some products on the website?

Not every product we source is listed on our website at all times.

Some products may be temporarily unavailable, discontinued, undergoing price updates, or waiting for their pricing and availability to stabilize before being listed.

Additionally, many products available through HyuniStore may be offered on a pre-order basis.

We recommend reviewing the product page and our policies carefully before placing an order.

Important Shipping Note

Shipping estimates provided before the product reaches our warehouse are approximate.

The final shipping amount is determined after the applicable product reaches our warehouse and the shipment’s chargeable weight and batch shipping costs can be established.

The total shipping cost of a batch is distributed among the products/orders in that batch according to their applicable share of the chargeable weight.

This batch-based approach allows us to fairly allocate the overall transportation cost instead of charging each customer the entire cost of transporting the batch.